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Refunds & Returns
Returns
Goods which do not meet the Customers order may not be returned to ESL unless:
(i) The Customer pays for the cost of returning the goods
(ii) The Customer pays for at least the minimum handling fee of 20%
(iii) The Customer returns the goods to ESL in the same condition and in the same condition of packaging in which the Customer received them.
Software and products on DVD, CD, BlueRay may not be returned because of copyright laws.
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